Preparing Your Trip

Check in time is from 3:00 pm. Pending availability, you can request an early check in (for an additional charge). Check out time is 12:00 pm.

On the day you leave the hotel, if you need to use your room after 12 pm (check-out time) we encourage you to check with our reception teams the day before your departure. They will be happy to inform you about availability and cost.

We will hold your luggage at no extra cost if you leave the hotel after check out. Check with the reception team or porters to find out where you can leave your luggage.

The electricity of our hotels in the Caribbean has the same voltage standards as in North America (110V). In Spain, it is 220V. We recommend that you bring universal plug adapters.

All our hotels offer a wide selection of products adapted for customers with special dietary needs. However, please understand that BAHIA PRINCIPE HOTELS & RESORTS can’t be held responsible for whatever allergenic foods are produced in every dish served in the specialty restaurants and main buffets of the hotels, and therefore we are not able to ensure that there can be no cross contamination of these foods. For this reason, although we take notice and make every effort to satisfy all our customers’ needs, we can’t totally guarantee it.

Cots are available on request in all the hotels where the little ones in the family can stay. We recommend that you inform your travel agent of your needs when you book your holiday. If you make a reservation directly through our website, don’t hesitate to contact the hotel directly via email and our colleagues will be happy to make a note of this and prepare the cot for your arrival.

Not all of our hotels have connecting rooms, and in some the numbers are limited. Just like requests for certain locations, connected rooms are subject to availability, please check before your arrival at the hotel.

If you suffer from a chronic illness, or have doubts about any travel requirements outside your country, we recommend that you contact your doctor, who will inform you in detail.

The complexes have 24-hour medical service (third-party providers). Please note that the service is not included and will be charged separately. We recommend that you check if you have overseas coverage with your health insurance provider.

Medications can be purchased at the Lobby Shop, Bahia Principe Village or Pharmacy (depending on the hotel).

At most Bahia Principe resorts you can buy all kinds of basic products and items to make your stay as pleasant as possible. We recommend that you bring summer clothes and swimwear, and perhaps a jacket in case it gets cool at night. You should be aware that formal attire (long pants for gentlemen) is required in the themed à la carte restaurants.

Remember to exchange currency depending on your destination country. You can also do this at the hotel reception.

Our hotels have a wide variety of themed restaurants where you can book à la carte dinners. Book on the app or upon arrival at the hotel on the Public Relations screens.

Check the number of dinners :

• Luxury: https://www.bahia-principe.com/public/menus/luxury.html
• Grand: https://www.bahia-principe.com/public/menus/grand.html
• Sunlight: https://www.bahia-principe.com/public/menus/sunlight.html
• Fantasia Punta Cana: https://www.bahia-principe.com/public/menus/fantasia-punta_cana.html
• Fantasia Tenerife: https://www.bahia-principe.com/public/menus/fantasia-tenerife.html

Formal attire is required at dinnertime in some of our themed restaurants. Gentlemen are advised to wear buttoned shirts and long pants, and ladies are advised to wear formal attire.

Contact your hotel by email or phone. You will find contact details of each hotel here:

REPÚBLICA DOMINICANA, SAMANÁ

REPÚBLICA DOMINICANA, RÍO SAN JUAN

MÉXICO, RIVIERA MAYA

TENERIFE

MALLORCA